Around half the practices in the UK are accredited under the Royal College of Veterinary Surgeons Voluntary Practice Standards Scheme, which quality assures practices and their facilities. Over the last 6 months the practice staff have been busily beavering away to get all the policies, procedures, paperwork and facilities ready and updated for this year’s inspection day. We have had some feedback from the inspector while we wait for the final report.

The practice was very well organised, and all documentation was of a very high standard. All members of this team should be very proud of the excellent service they provide for their patients and clients.

Helen would like to thank all her staff for being so organised and efficient. The inspector was ‘impressed’ by multiple things and took away some of our forms and client information sheets to use as examples.